Refund Policy

 
At StylusShop.com our one and only focus is to assure our customers are 100% satisfied with their purchase. With extensive market research and emphasis on product quality, we thrive on providing outstanding service to meet or exceed our customers’ needs while offering one of the largest varieties of Styluses online. We are very confident in both our products and exceptional customer service and we want you to be completely satisfied with your purchase.

 

We are glad to offer a 14-Day Money Back Return Policy on products purchased from StylusShop.com:

I. Exchanges and Returns

You may exchange or return your stylus for a full refund within 14 days of the purchase date. By returning an item back to us, you are agreeing to the return policy terms and conditions listed below:

  • a) To return the product you must contact our customer service department to receive a Return Merchandise Authorization (RMA) number and include this RMA number on the return package. *Please Note: We are unable to process returns/exchanges without an RMA number.

  • b) To receive a full refund or exchange, returned merchandise must be in the same condition as when it was received: Unused, undamaged, clean, and in the original vendor package with all tags and parts included. If the return package fails to meet the above requirements the return may be declined or subject to a restocking fee up to 25% based on the condition of the returned merchandise as determined by the Stylus Shop.

  • c) Used merchandise cannot be returned unless defective.

  • d) Screen Protectors, Privacy Guards and Anti-Glare filters cannot be returned or exchanged if the backing has been removed from the protective film.

  • e) Orders with custom printing or engraving cannot be returned for either an exchange or a refund.

  • f) Any "final sale" product noted as "No exchanges or returns on this item" are not returnable, refundable or exchangeable.

  • g) All item returns are considered “final”; by returning an item you acknowledge acceptance of our Return and Exchange Policy.

  • h) Shipping and handling charges will only be refunded on returns if it is the result of a manufacturer’s defect, if you have received the wrong shipment, if the merchandise was damaged in transit or if the product has been falsely advertised. The reason for returning or exchanging an item MUST be detailed and included in your RMA number request.From time to time we offer free shipping promotions. In this case we will withhold a flat fee of $3.99 for domestic orders and $6.99 for International orders.

II. 90-Day Warranty:

All products purchased directly from StylusShop.com come with a 90-Day warranty against any manufacturer defect. We will be happy to arrange for an exchange to replace the faulty merchandise within 90 days of the original purchase. Shipping charges are not included. For assistance please contact our customer service department at: support@stylusshop.com